Academic Complaint Service for Students

To help students overcome various problems related to academic activities/services, including (but not limited to):

  • The learning process that is not in accordance with the lecture contract,
  • Lecturers who are not objective and transparent in conducting assessments,
  • Lecturers who do not have academic qualifications and or experience in accordance with the subjects being taught,
  • Lecturers who do not provide adequate guidance/consultation time,
  • Inadequate learning infrastructure (books, laboratories, etc.) (less, damaged, unavailable),
  • Unsatisfactory academic service, and so on.

The Information Systems Study Program opens a Complaint Service for Students which can be submitted directly to the Study Program Coordinator or by optimizing the Lecturer Assessment Questionnaire that has been provided in the Academic Information System. The information submitted should be detailed by mentioning:

  • The name of the lecturer/staff concerned,
  • Course name,
  • Time, location and so on,
  • If any, accompanied by supporting evidence (photos and so on) to facilitate the complaint handling process.

Thesis Topic Submission Service

To support the thesis implementation process, the Information Systems S1 study program through the study program coordinator provides Thesis Topic Submission Services with the following conditions:

  1. The study program coordinator must provide time to serve students submitting thesis topics at least once a week.
  2. The thesis topic submission service is served every Wednesday. To get this service, students are required to submit a thesis topic proposal file no later than Tuesday (d-1) at 18.00 WITA. If a student sends a thesis topic proposal file after the schedule limit, a thesis topic consultation will be served on the next Wednesday of the week.
  3. The study program coordinator will provide information/invitations for students who have submitted topic proposal files to be provided with online or offline guidance or consultation services no later than 21.00 WITA.
  4. If the study program coordinator is unable/unable to provide thesis topic consultation services on Wednesday, the study program coordinator must find a replacement schedule for the consultation in the same week.
  5. The study program coordinator may announce an additional schedule of thesis topic submission services other than Wednesday, adjusted to the time available of the study program coordinator.